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HID Corporation 9292 Jeronimo Road Irvine, CA 92618 USA TEL (949) 598-1600 (800) 237-7769 FAX (949) 598-1690
Web page, E-mail - www.prox.com - MultiProx Controller Installation Manual 6000-900 Rev F 7 of 27
7. Connect power, test system
7a. Connect the 24VDC power cables to TB1. See Controller - Connectors, Relays and Jumper Positions -
Figure 4. Pin 1 is the Ground terminal (-) and Pin 2 is the +24 VDC terminal (+). See cautions:
Cautions: Never connect the wires while the power is on. The +24VDC terminal is very close to the
Controllers’ metal housing, making it very easy to short out the power supply with an non-insulated
screwdriver. Care should be taken not to reverse the polarity on the power supply to the Controller as
damage can occur. Also, always connect all system grounds together at one point - preferably at the power
supply. Make sure all system components are grounded properly before applying power to any of them. This
applies to the MultiProx Controller, Host panel, Wiegand interface modules or converters (if any), and any
other peripheral components.
7b. Once the MultiProx Reader(s), HSM(s) and Controller are wired together, configured and powered, the system
can be tested. If the LED and beeper switch settings are still in the default positions, the LED on each
Reader will be red and the LED should flash and the beeper should beep when you present a card.
7c. Test the HSMs by opening (if normally closed), or shorting (if normally open) the input contacts and verifying
the respective output is activated.
Troubleshooting Guide
1. Slow read speed
1a. The system will always read/report a card read within 2 seconds, even under the worst case condition. The
response time may depend on how the LEDs and Beeper are configured. If they are controlled by the host,
the response time is the reading/reporting time plus the host system response time.
1b. Make sure the HSM switch is off (SW2, position 8). This will speed up the system by 1/3.
1c. The MultiProx system must share the time between reading Schlage cards and reading HID cards. If you are
accustomed to the Schlage system and are now using the MultiProx system, the response may be slower
especially if the Schlage system was using 4 channel Controllers.
1d. The method of presenting the card is very important. Present the Schlage card in the center of the Reader
and hold it there momentarily while the reading is taking place. Swiping the card across the face of the
Reader is not recommended.
1e. The Schlage card will read up to 3 inches. See the Optimized performance for Schlage card reads - below.
For quick and accurate reads, it is best to hold the card away from the face of the Reader about ½ inch for
the best performance. If you press the card directly onto the face of the Reader, the tuned circuits can get
de-tuned, distorting the hit information transmitted by the card. Also, any of the situations listed in the next
section, Low read range, can cause the read speed to appear slow.
2. Low read range
2a. Mounting the Reader on or near any metal objects will result in a reduction of read range. If metal is
unavoidable, then a minimum of two inch spacing should be maintained between the Reader and the metal
surface. Contact HID customer service to inquire about the availability of 2 inch spacers that fit the
MultiProx Reader.
2b. Placing the reader in a noisy RF environment will also result in a reduced read range. Sources of this noise
include, but are not limited to, computer monitors, AC wiring, radios, televisions, cellular phones, printers, fax
machines, motors and generators.
2c. A switching power supply can create noise affecting both the Readers ability to read cards and its read range.
Linear supplies are recommended because they filter RF noise out of the 24 VDC connection.
2d. A power supply that is less than the recommended 24 volt, 2 Amp capacity, may not be able to drive enough
current. This can result in a reduced read range.
2e. Care should be taken to only hand tighten coax connections. The Reader antenna wires can become twisted
or broken if too much torque is applied to the coax connector. See Troubleshooting Guide - optimized
performance for Schlage card reads below.
2f. Mounting readers to tinted glass may result in reduced read range for Schlage cards.
2g. Readers mounted behind non-metallic surfaces such as a wall may have low read range. In extreme cases
contact technical support for the possibility of acquiring a customized reader.
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